Sales/Customer Service Assistant



Job Type:                               Permanent/Full Time


Location:                               Normanton, West Yorkshire


Salary:                                    Competitive


Hours:                                    Monday to Thursday 8.30 am – 5.00 pm; Friday 8.30 am – 4.30 pm


Benefits:                                               On site parking, staff uniform, canteen

After qualifying period Death in Service Benefits + Health Insurance Plan


Start Date:                             Immediate start available


Sheridan Fabrications is part of Howden Joinery PLC and is the UK’s largest manufacturer of solid and natural work surfaces.  Based in Normanton, West Yorkshire.


Reporting to the Customer Service/Internal Sales Manager this is an outstanding career opportunity to join an established market leader.  We are a leading player in our sector and due to continued growth, we are looking to add value to our customer service and sales function.


Job Description

  • Administering the quotation process from sales to operations for Key Accounts
  • Verifying customer quotes, processing quotes through to orders
  • Confirming delivery dates
  • Inputting to in –house systems to ensure all customer details, quotes and orders are captured accurately on the systems
  • Customer support dealing with a high volume of customer email and telephone enquiries

The Successful Applicant

The successful candidate will be

  • Customer focused with excellent communication skills – essential
  • Confident and determined with a high degree of self motivation – essential
  • Able to work to tight deadlines with a flexible approach to workload and duties – essential
  • Able to cope with a high-volume workload and work well under pressure – essential
  • Comfortable working in fast paced and ever changing environment – essential
  • IT Proficient with Word, Excel and Outlook although training will be given
  • Used to problem solving and complaints handling – essential
  • Meticulous with attention to detail – essential
  • Able to work well within a team – essential


Previous sales administration experience and/or experience of working within a manufacturing background would be a distinct advantage

This is an exciting opportunity to join an innovative company in its field with a fun, friendly but professional working environment.

Due to the high volume of applications we receive it is not possible to acknowledge all.  If you have not heard from us within 28 days of applying please assume that on this occasion you have not been successful.  Thank you for your interest in Sheridan and please do not let this deter you from applying for suitable future vacancies.

Sheridan is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

If your application is unsuccessful, the organisation will keep your personal data on file for a period of 6 months, in case there are future employment opportunities for which you may be suited. The organisation will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.

Job Category: Sales
Job Type: Days Full Time Permanent
Job Location: Normanton

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