FAQ’s

In this feature we will look at some of the most commonly asked questions among the hundreds of homeowners and trade customers whom we deal with on a weekly basis.

Why are there gaps behind my upstands?

This customer issue is one which quite a few people bring up. When you imagine a new kitchen, the last thing you expect to see is that your dream surfaces don’t quite fit the room.

Upstands are joined to either the wall, or to the worktops themselves, depending on the material. Because in either case they are a single run of straight, inflexible material, often once these are installed there may be gaps either across the length, or at either side.

In mild scenarios, the wall beneath may be uneven. This would result in small breaks of contact between the upstand and the wall.

In more severe situations, the wall may be concave or convex. A concave wall would mean a large gap towards the centre of the upstand. A convex wall can often be the worst case scenario, as bulging in the centre means the worktop has either noticable gaps at either side, or an extreme gap at one side.

In any of the above situations, the reason for the gap is the wall beneath and not the worktop itself.

What can I do about the gaps behind my upstands / splashbacks?

Any such gaps are usually caused by uneven plastering, and can be remedied by a decorator. Common solutions are:-

  • Using decorators caulk to fill the gaps.
  • Replastering to even out the surface (may be necessary for larger convex or concave wall issues).
  • Tiling above or around your splashbacks and/or upstands.

How far can my Splashback be from the hob?

Any splashbacks over 100mm high need to have a minimum gap from the face to the rear of the hob. For both electric and gas hobs this is a minimum of 50mm.

This measurement takes into consideration that appropriate pans are used on the correct hobs, such that heat is not unnaturally directed towards the upstand. Subjecting splashbacks to high temperatures for sustained periods of time can cause damage.

What is needed for my template?

The template is the first time we will visit your property ahead of the installation. This is where we get an accurate digital impression of your kitchen to ensure that your worktops are manufactured exactly to specification. We have a twelve point plan which we direct our customers to to ensure they know what to expect.

It is crucial that these steps are followed to allow our fitters and templaters to complete the task at hand with minimal obstacles, and therefore maximum accuracy. We ask all our trade partners to ensure that customers are aware of our expectations well ahead of our visit.

How long will my template appointment take?

Typically between 1.5 and 3 hours. This is dependant on the templater and the kitchen design, but you should always try to allow for more time than we will need. A bit of breathing room in our appointment time means we can take additional or duplicate measurements if we feel these might be needed.

When will my template be arranged?

We operate our template service on a timeslot basis, which we confirm to our trade partners. You should be notified of your appointment time by the company who you bought the worktops from. Our timeslots are 08:00-11:00 (slot 1), 11:00-14:00 (slot 2), and 14:00-17:00 (slot 3). These slots are estimated times of arrival, and can vary based on complexity of previous jobs, traffic conditions, and proximity of our most local templater. If our expected arrival time differs significantly to what was originally quoted, we’ll usually try to contact you.

In this feature we will look at some of the most commonly asked questions among the hundreds of homeowners and trade customers whom we deal with on a weekly basis.

What silicone do you use?

We use low modulus silicone, suitable for indoor use. We use this between sections of Wood and Stone worktops to prevent any moisture or residue from being caught between, or falling between worktop sections.

My glue isn’t a colour match for my worktop!

While we supply a range of glues which are each recommended for specific styles of Apollo Slab Tech and Apollo Magna, these are not intended to be an exact colour match.

The reason for this, is that with a successful installation, the glues should never be visible on the top edge of the worksurface.

One of the common complaints we receive is that there is a visible line where two sections of Apollo Magna or Apollo Slab Tech meet. This only occurs when the two sections have not been properly clamped together during installation.

I’ve just had a worktop fitted, and there are small holes along the joins?

A similar complaint is that after installation, small bubbles or holes appear where the sections have been joined. This occurs when the worktop sections haven’t been properly tightened, and the glue has been essentially used to fill the gap rather than purely as an adhesive.

As the glue dries out and loses its’ natural moisture, the body of glue reduces in size, creating small holes or pores which are visible from the surface. These can occur both on joints, and where end-panels have not been properly affixed.

For more guidance of how to successfully join your Solid Surface worktop using the Apollo range of solid surface adhesives, Check out our Youtube Channel at https://www.youtube.com/user/sheridanworktops

Slab Tech Installation Guide Youtube Link