FAQ’s

Can I order my worktops through Sheridan directly?

Unfortunately not. We at Sheridan deal exclusively to trade customers. Specialising in manufacture means we can focus on quality while maintaining a competitive price point. Our retailers which include Wickes, Benchmarx, Selco & Screwfix have systems in place to provide prices to consumers.

Customers who have purchased their worktops from one of our retailers should communicate with the retailer. We, alongside our retail partners have procedures set in place which make this the fastest and most effective way to resolve any queries with your order.

If you are a trade customer, and wish to make an enquiry, you can contact our sales team at sales@sheridan-uk.com, or by telephone on 0345 6182800.

What is in my care kit?

With each worktop installation, we provide a care and maintenance kit which is tailored specifically to your worktop material. For more information on these care kits, you can view the Worksurface Aftercare section of our website.

Polished Quartz / Apollo Recycled Glass Care & Maintenance Kit

Matt Quartz Care & Maintenance Kit

Apollo Granite Care & Maintenance Kit

Apollo Solid Surface Care & Maintenance Kit

Can I purchase additional consumables?

Yes, consumables can be purchased online through the Worksurface Aftercare section of our website.

In this area, you can buy Care & maintenance kits, individual consumable items, as well as find any current special offers which are open to the public.

Do your installers connect appliances?

Our installers will ensure that any relevant appliances fit into their respective cut-outs, and will fix undermounted stainless steel sinks.

Composite sinks will need to be cradled for support, which is not done by us. We will silicone composite sinks in place if they have cradle support and tap access at the time of installation.

How far can cutouts be from the edge of the worktop?

This depends on the material being used. See the below table for reference.

Material Distance between hob cutouts Distance from front edge Distance between sink cutouts
Granite, Quartz, Slab Tech,
Silestone, Recycled Glass,
Ceramicá
Minimum of 120mm Minimum of 50mm Minimum of 70mm
Corian, Apollo Magna,
Apollo Compact
Minimum of 120mm Minimum of 50mm Minimum of 50mm
Timber Minimum of 120mm Minimum of 50mm Minimum of 100mm

It is important to follow these guidelines to operate within the mechanical limitations of your chosen material. Hob cutouts require the most spacing between them for all materials because of risks associated with Thermal shock. Stone worktops should have a minimum of 70mm between sinks to mitigate any chance of the material cracking under the strain.

All worktops need a minimum of 50mm between cutouts and the front edge to prevent this front section splintering off under the weight.

Can I have a recessed induction hob with Corian?

This is possible with some hobs, but please check with the hob manufacturer, as not all variants or brands will support this.

Should I leave any space between my worktops and my external appliances?

Yes, for AGA hobs and free-standing ovens, a minimum gap of 7.5mm should be accommodated for.

Could my X have an impact on my worktops?

It’s always worth reading our Care & Maintenance Guide to understand the limitations of your worktops. Different materials often have their own considerations as to what will have an impact.

For example, Granite worktops are highly resistant to heat, but susceptible to oil staining, so a deep fat fryer would be a bad idea!

Wood worktops have a waxy finish, so oils are less of an issue, but susceptible to changes in humidity and temperature. This means you may need to use heat resistant film when installing dishwashers or wine coolers under your countertops.

Generally, three things should be considered when deciding where appliances should be placed:-

  • Heat – Is my surface sufficiently protected?
  • Moisture – Will this affect my worktop?
  • Support – Is there enough support to prevent straining or flexing over time?

Why are there gaps behind my upstands?

This customer issue is one which quite a few people bring up. When you imagine a new kitchen, the last thing you expect to see is that your dream surfaces don’t quite fit the room.

Upstands are joined to either the wall, or to the worktops themselves, depending on the material. Because in either case they are a single run of straight, inflexible material, often once these are installed there may be gaps either across the length, or at either side.

In mild scenarios, the wall beneath may be uneven. This would result in small breaks of contact between the upstand and the wall.

In more severe situations, the wall may be concave or convex. A concave wall would mean a large gap towards the centre of the upstand. A convex wall can often be the worst case scenario, as bulging in the centre means the worktop has either noticable gaps at either side, or an extreme gap at one side.

In any of the above situations, the reason for the gap is the wall beneath and not the worktop itself.

What can I do about the gaps behind my upstands / splashbacks?

Any such gaps are usually caused by uneven plastering, and can be remedied by a decorator. Common solutions are:-

  • Using decorators caulk to fill the gaps.
  • Replastering to even out the surface (may be necessary for larger convex or concave wall issues).
  • Tiling above or around your splashbacks and/or upstands.

How far can my Splashback be from the hob?

Any splashbacks over 100mm high need to have a minimum gap from the face to the rear of the hob. For both electric and gas hobs this is a minimum of 50mm.

This measurement takes into consideration that appropriate pans are used on the correct hobs, such that heat is not unnaturally directed towards the upstand. Subjecting splashbacks to high temperatures for sustained periods of time can cause damage.

What is needed for my template?

The template is the first time we will visit your property ahead of the installation. This is where we get an accurate digital impression of your kitchen to ensure that your worktops are manufactured exactly to specification. We have a twelve point plan which we direct our customers to to ensure they know what to expect.

It is crucial that these steps are followed to allow our fitters and templaters to complete the task at hand with minimal obstacles, and therefore maximum accuracy. We ask all our trade partners to ensure that customers are aware of our expectations well ahead of our visit.

How long will my template appointment take?

Typically between 1.5 and 3 hours. This is dependant on the templater and the kitchen design, but you should always try to allow for more time than we will need. A bit of breathing room in our appointment time means we can take additional or duplicate measurements if we feel these might be needed.

When will my template be arranged?

We operate our template service on a timeslot basis, which we confirm to our trade partners. You should be notified of your appointment time by the company who you bought the worktops from. Our timeslots are 08:00-11:00 (slot 1), 11:00-14:00 (slot 2), and 14:00-17:00 (slot 3). These slots are estimated times of arrival, and can vary based on complexity of previous jobs, traffic conditions, and proximity of our most local templater. If our expected arrival time differs significantly to what was originally quoted, we’ll usually try to contact you.

In this feature we will look at some of the most commonly asked questions among the hundreds of homeowners and trade customers whom we deal with on a weekly basis.

What silicone do you use?

We use low modulus silicone, suitable for indoor use. We use this between sections of Wood and Stone worktops to prevent any moisture or residue from being caught between, or falling between worktop sections.

My glue isn’t a colour match for my worktop!

While we supply a range of glues which are each recommended for specific styles of Apollo Slab Tech and Apollo Magna, these are not intended to be an exact colour match.

The reason for this, is that with a successful installation, the glues should never be visible on the top edge of the worksurface.

One of the common complaints we receive is that there is a visible line where two sections of Apollo Magna or Apollo Slab Tech meet. This only occurs when the two sections have not been properly clamped together during installation.

I’ve just had a worktop fitted, and there are small holes along the joins?

A similar complaint is that after installation, small bubbles or holes appear where the sections have been joined. This occurs when the worktop sections haven’t been properly tightened, and the glue has been essentially used to fill the gap rather than purely as an adhesive.

As the glue dries out and loses its’ natural moisture, the body of glue reduces in size, creating small holes or pores which are visible from the surface. These can occur both on joints, and where end-panels have not been properly affixed.

For more guidance of how to successfully join your Solid Surface worktop using the Apollo range of solid surface adhesives, Check out our Youtube Channel at https://www.youtube.com/user/sheridanworktops

Slab Tech Installation Guide Youtube Link

Why have I got more joins than I planned for?

During your template visit, our templaters will check the access and layout of the kitchen. Often at this stage, additional joins may prove to be essential to safely maneuver your worktops into position. During the visit, you should be asked to review any changes as part of our Template Checklist procedure.

Why can I see my join on a solid surface product, which should have been seamless and inconspicuous?

Worktops joins in solid surface should be seamless and inconspicuous. This means there should be no visible glue line from normal viewing distances. Whenever this is not the case, there reason is typically due to one of two potential issues, which depends on your material.

Veined Products

Veined worktops are those which do not have homogenous colouration throughout the surface, such as found in the the Apollo Slab Tech Marmo range. These styles can have swirling patterns, or streaks of colour which essentially means that the material is incapable of ’tiling’ seamlessly. Where products within this category join, you are likely to see an abrupt discontinuation of any patterns on the surface along the line where one section stops and the other one starts.

Perpendicular joins, or L joins may also show a change in direction, particularly for styles where direction is a major characteristic, such as Marmo Mare Gris. This sudden right-angle turn will make the location of joins more obvious, even if the joint itself is not. Where worktops exceed 3m in length (2.5m for 30mm Slab Tech), or 900mm in width, you may also see end-to-end or side-by-side joins, which while not as extreme, will still be visible.

Corian products fabricated at our manufacturing facility are joined with an S-Joint. This style of joining means there will not be an obvious straight line where one section ends and the other begins, which will often make joins themselves less noticable. For Corian, or other solid surface brands which have Lucent colours, a join may still be visible. In these cases, the glue used in joints is opaque, which blocks more light than the worktop itself; resulting in a darker appearance.

Installation Issues

We at Sheridan offer installer training for our modular solid surface products; both at our production facility; and through video guides available on our Youtube channel. While we offer our training freely, we sometimes encounter issues where correct process hasn’t been followed – resulting in visible joins. These include:-

  • Edges not cut to an exact fit – When this occurs, a join may be have an angled or uneven appearance, exposing the glue line. Many factors can cause this to happen, such as uneven tooling or walls. To avoid this happening, a dry-fit should always be performed before adhesive is used.
  • Joining faces not sufficiently cleaned – When the adhesive used to join worktops is contaminated, it can cause discolouration which results in a more obvious, dark-line joint between worktop sections. We provide IPA wipes with our installation kits to fully clean any connecting faces before adhesive is used.
  • Join is excessively wide – The join itself should be so thin as to be almost imperceptible. Essentially, the glue used should only function as a binding agent, and not as a filler for the gap between the two worktop sections. Correct use of G-clamps or suction cups should ensure that the worktops are held together tightly during the entire curing process; which prevents this issue from occurring.
  • Incorrect glue – This issue is often misdiagnosed. While the glue variants provided for use with specific materials are designed to be discreet, they are not exact colour matches. Essentially, the glue-line itself should be so thin that as long as the colour is roughly the same tone as the worktop; the join should be invisible at normal viewing distances. If you think the right glue might not have been used, you can check the recommended colours in the consumables > Apollo Solid Surface Adhesive section of our website.

How long are the standard draining grooves?

Draining grooves vary by material. for Timber and Solid Surface Materials, these are 480mm in length. Natural and engineered stone worktops’ drainer grooves are comparatively shorter, at 400mm in length.

Can you apply a Sharknose profile to 20mm Slab Tech?

Yes this is available. A full list of edge details, cutouts, styles, bands and finishes can be found in our Retail Price List. You can request a hard copy of our latest brochure here.