Careers at Sheridan

Sheridan Fabrications is the UK’s largest manufacturer of solid and natural work surfaces. Based in Normanton, West Yorkshire we supply to Blue Chip clients across the UK including Wickes, Benchmarx, Magnet and IKEA ; in addition to other retail, distribution and commercial channels.

We are an innovative company within our field, with a fun and friendly but professional working environment. We offer competitive rates of pay and benefits, training opportunities and on-site parking and staff uniforms.

Our people are the key to our success and we seek enthusiastic individuals who want to make a difference within our business and contribute to our future direction.

Are you ready for a new challenge?
Can you think on your feet ?
Do you want to be part of our team ?

If you feel that you fit the bill for any of the vacancies below, we would like to hear from you.
Please forward your CV indicating current and expected salary/rate of pay to careers@sheridan-uk.com
or contact us by telephoning 0345 618 2800.

Or alternatively, download an application form by clicking this link Sheridan Application Form and submit to us at:

Human Resources Team
Sheridan
New Sheridan House
Don Pedro Avenue
Normanton
WF6 1TD

Please note Sheridan does not have the resources to send individual notifications to all applicants who are not shortlisted so if you have not been contacted within 28 days of the closing date you should assume you have been unsuccessful, however, please don’t let this deter you from applying for future vacancies.

We currently only have the below vacancies available, however, speculative applications can be made to The Human Resources Team at the above address.

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CUSTOMER SERVICES MANAGER

vVacancy Type : Permanent/ Full time

Location : Normanton, West Yorkshire WF6 1TD

Salary : Competitive dependent upon skills/experience

Start Date : Immediate Start available

Hours : 39.5 hours per week
Monday to Thursday 8.30am-5.00pm, Friday 8.30am-4.30pm

Benefits : On site parking/staff uniform/canteen/health cash plan/death in service benefits

Closing Date : 30/11/2018

An exciting opportunity has arisen for a Customer Services Manager based at our Head Office site in Normanton. Reporting to the Installations Director, this is a hands-on role managing our after sales service to ensure complete customer satisfaction.
The successful candidate will develop the customer service strategy, working closely with key members of the Board and Management Team to raise the profile of the business and support ongoing and further business opportunities.
The job holder will be responsible for co-ordinating all aspects of the service in relation to customer service and complaints. Key activities will be offering support and advice to customers’ and aiming to seek an early resolution to the complaint; acting as an independent internal investigator into the complaints and make firm, appropriate recommendations in response.

Key Duties
• Gaining an in-depth knowledge of our customer particular needs, wants and issues, ensure any service issues are both processed and dealt with accurately and timely to meet SLA requirements.
• Continuous improvement of current operating model – amending structure and process as appropriate.
• Answering escalated calls, reporting and responding to queries to ensure that customer satisfaction is achieved to the highest standards
• Identify validity of customer complaints – ensure information is properly verified, in accordance with policy and accepted procedures, and suitably recorded via CRM.
• Investigate with the relevant departments /respond to customer complaints – liaison between all parties/negotiating solutions with customers. Co-ordinate all processes, suppliers, internal staff and sub-contractors to ensure complaint is dealt with correctly.
• Endorse close department liaison to promote co-ordinated approach; collaborate across departments/boundaries and challenge systems, processes and people.
• Check programmed actions have been carried out on time and to desired standards and provide prompt support to high level escalations with detailed summaries of the complaint.
• Identify complaint and other customer feedback trends which indicate where the scheme/operations can improve – monitor measures – continuous improvement.
• Communicate to customers about measures and their success; provide ad-hoc reports as requested concerning complaints and other customer feedback.
• Produce complaints reports and detailed summaries of complaints issues for operational meetings and for management on a weekly and monthly basis. Report all day to day significant matters to the Installations Director.
• Set example by sharing resources, knowledge ideas and skills across the organisation and build helpful, productive relationships.
• Deliver service and product training both internally and to Key Accounts

The Person – Key Requirements
The successful candidate will have a solid background and proven track record in investigation, handling and responding to complex complaints within a multi stage process. Candidates must be passionate about providing excellent customer service and support, possess a creative, collaborative and professional approach to problem solving and decision making is required with the ability to identify problems, mediate and manage objection handling with a friendly and empathetic manner. The role comes with huge amount of responsibility and a need for self-sufficiency where you will be empowered to make service decisions on behalf of the organisation.
Strong relationship building skills are necessary in order to support the interaction with varied external customers and the ability to engage internal colleagues to ensure ongoing motivation within a complaints environment. A hands-on managerial style, working within a team / across teams with the ability to ask for help if you need it!
Enthusiastic and committed with the ability to work effectively in a constantly and pressurised environment is paramount along with excellent communication, organisation and IT skills. Experience gained from within B2B product manufacturing environment would be advantageous although not essential.
We are looking for resilient individual with a positive can do attitude and proven track record. Commercial awareness, strong communication and high level interpersonal skills are essential as is excellent attention to detail and the ability to work on multiple projects in a fast paced environment.

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INSTALLATIONS SUPPORT ASSISTANT
Job Type: Permanent/Full Time

Location: Normanton, West Yorkshire WF6 1TD

Salary: Competitive – negotiable dependent on skills/experience

Hours: 39.5 per week:
Monday to Thursday 8.30 am to 5.00 pm
Friday 8.30 am to 4.30 pm

Benefits: On site parking, staff uniform, canteen
After qualifying period Death in Service Benefits + Health Insurance Plan

Closing Date: 28/11/18

Due to our continued success and growth we are currently looking to recruit a Installations Support Assistant on a temporary basis. Reporting to the Installations Manager the successful candidate will primarily be required to provide administrative support to the Installations Team and secondary administrative support to the Customer Services and Transport Department teams.

Key Duties Include
• Calling customers to confirm appointments
• Dealing with customer complaints primarily over the telephone
• Following up on customer complaints confirming decision in writing by letter/fax
• Inputting and updating data onto IT systems
• Raising paperwork from IT systems and distributing appropriately to Fitters and Installers
• Where required administrative support to Customer Services and Transport Department

The Person – Key Requirements
• Data input skills
• A friendly and professional telephone manner
• Excellent communication skills both written and verbal
• Ability to meet deadlines
• Attention to details
• Good organisational skills
• Basic Computer Skills

Previous experience of worktop manufacture and/or working within a fast paced and demanding manufacturing environment would be a distinct advantage but is not essential as all training will be provided.

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GOODS IN/STOCK ASSISTANT (DAYS)

Job Type: Permanent/Full Time

Location: Normanton, West Yorkshire

Salary: £7.99 p.h. to £9.98 p.h. negotiable dependent on skills/experience + overtime (not guaranteed) +production bonus scheme (non contractual/trial)

Start Date: Immediate Start

Hours: 39 per week: Mon to Thurs 6.30 am to 3.30pm, Friday 6.30am-11.30am
Possible weekend work

Benefits: On site parking/staff uniform/canteen
After qualifying service Death in Service Benefits + Health Insurance Plan

Closing Date: 26/11/18

Due to continued growth and success, we are currently looking to recruit Goods In/Stock Assistant on the day shift to expand our current team to assist with stock movement/control.

Key Duties Include
• Assisting the Cell Leader with stock control
• Assisting Goods-In with offloading of material
• Preparing stock ready for production
• Ensuring all stock control procedures are maintained
• Assisting in the utilisation of stock and reducing stock levels
• General housekeeping.

Previous experience of working within a fast paced and demanding manufacturing environment would be a distinct advantage with the understanding of stock control and warehousing standards. The ability to work to tight deadlines within a team and a flexible approach to workload and duties is essential along with good communication skills. Applicants should note this is physically demanding role with manual handling and heavy lifting involved. A counterbalance FLT licence is desirable, as is a good standard of numeracy, literacy and skills within IT.

Please note this is physically demanding role with manual handling and heavy lifting involved.

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GOODS IN/STORE ASSISTANT (NIGHTS)

Job Type: Permanent/Full Time

Location: Normanton, West Yorkshire

Salary: £7.99 p.h. to £9.98 p.h. negotiable dependent on skills/experience + 20% shift premium, overtime (not guaranteed) +production bonus scheme (non contractual/trial)

Start Date: Immediate Start

Hours: 39 per week: Mon to Thurs 5.45 pm to 4.00 am

Benefits: On site parking/staff uniform/canteen
After qualifying service Death in Service Benefits + Health Insurance Plan

Closing Date: 23/11/18

Due to continued growth and success, we are currently looking to recruit Goods In/Store Assistant on the night shift to expand our current team to assist with stock movement/control.

Key Duties Include
• Assisting the Cell Leader with stock control
• Assisting Goods-In with offloading of material
• Preparing stock ready for production
• Ensuring all stock control procedures are maintained
• Assisting in the utilisation of stock and reducing stock levels
• General housekeeping.

Previous experience of working within a fast paced and demanding manufacturing environment would be a distinct advantage with the understanding of stock control and warehousing standards. The ability to work to tight deadlines within a team and a flexible approach to workload and duties is essential along with good communication skills. Applicants should note this is physically demanding role with manual handling and heavy lifting involved. A counterbalance FLT licence is desirable, as is a good standard of numeracy, literacy and skills within IT.

Please note this is physically demanding role with manual handling and heavy lifting involved.

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QA ADMINISTRATOR/ MATERNITY COVER

Job Type: Temporary/ Maternity Cover

Location: Normanton, West Yorkshire WF6 1TD

Salary: Competitive – negotiable dependent on skills/experience

Start Date Maternity Cover (Approx. between October 2018 to October 2019)

Hours: 26 hours per week
Monday to Thursday 8.30am-3.30pm

Benefits: On site parking, staff uniform, canteen

Closing Date: 16/11/18

Reporting to the QA Technical Manager, the successful candidate will provide administration support, including data entry, producing reports & general surveillance activities during this period of maternity cover within the Quality Assurance department.

Key Duties
• Maintaining the Incident Reporting system for all Internal and External non-conformities via logging and maintaining information on internal spreadsheet database (CRM system)
• Logging and maintaining Quality Assurance Concessions and Inspection Results via spreadsheet data entry/recording
• Manipulating spreadsheet information to generate reports for all QA related data
• Logging and maintaining Master Sample archive – updating spreadsheet records/labelling information and physically updating/labelling Product Master Samples
• Typing up and issuing work instructions
• Maintaining audit schedule – progressing spreadsheet information progressing and related documents; and ensuring corrective actions are recorded.
• Maintaining Audit Schedule and related documents
• Update, maintain Corrective Action Reports and issue to management team
• As and when requested assist Quality Manager in creation of new product data
• Updating and maintaining COSHH documentation and register
• Updating and maintaining Risk Assessment documentation and register
• General administration to support Health and Safety function
• Please note that the above list of duties is not exhaustive and that the jobholder may also be required to carry out other duties that may prove necessary.

Essential Skills & Experience
• Able to work on own initiative – self starter
• Excellent communication skills (verbal & written)
• Attention to detail and a high level of accuracy
• MS Office (Intermediate working towards Advanced)
• Knowledge of ISO 9001/14001 (preferred)
• Manufacturing/process driven environment (preferred)

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LABOURER (DAYS)
Job Type : Permanent/Full Time
Location : Normanton, West Yorkshire WF6 1TD
Salary : £7.99 p.h. to £9.44 p.h. negotiable dependent upon skills/experience + overtime (not guaranteed) + production bonus scheme (non contractual/trial)
Start Date : Immediate start available
Hours : 39 hours per week
6.30 am to 3.30 pm Monday to Thursday
6.30 am to 11:30 am Friday

Benefits : On site parking/staff uniform/canteen. After qualifying service Death in Service Benefits + Health Insurance Plan

Closing Date : 16/11/2018

Sheridan Fabrications is the UK’s largest manufacturer of solid and natural work surfaces. Based in Normanton, West Yorkshire we supply to Blue Chip clients across the UK including Wickes, Benchmarx, Magnet and IKEA ; in addition to other retail, distribution and commercial channels.

We are currently looking to recruit a Labourer to expand our current team. Reporting to the Cell Leader the successful candidate will assist in the general Goods out / Despatch operation.

Key Duties include:

• Loading & off loading of vehicles
• Packing and wrapping of worktops to quality standards
• Movement of goods from Production area to Despatch
• General Housekeeping.
• Clean as you go approach
• Assisting of moving worktops in production area

Whilst not essential, previous experience of working within a fast paced and demanding manufacturing environment together with a basic understanding of Warehousing standards would be a distinct advantage, as would a counterbalance FLT licence.

We are looking for people with good communication skills who are able to work within a team to tight deadlines and have a flexible approach to workload and duties. Applicants should note this is a physically demanding role with manual handling and heavy lifting involved.

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VAN/DELIVERY DRIVER

Location : Normanton, West Yorkshire WF6 1TD
Salary : £7.99 per hour
Start Date : Immediate start available
Hours : Zero Hours -Variable Monday to Friday
Standard 39 hours per week/plus overtime
Benefits : Staff uniform. After qualifying service Death in Service Benefits + Health Insurance Plan

Closing Date : 16/11/2018

Sheridan Fabrications is the UK’s largest manufacturer of solid and natural work surfaces. Based in Normanton, West Yorkshire we supply to Blue Chip clients across the UK including Wickes, Benchmarx, Magnet and IKEA; in addition to other retail, distribution and commercial channels.

We are currently looking to recruit a van driver for an immediate start to expand our current team. This is a permanent role. Applicants must be flexible, have over 2 years driving experience and for insurance purposes have no more than six points on their driving licence.

Key Duties include:

• Delivering work surfaces to our installers. Offloading A frames, collecting and returning empty A frames to Sheridan
• Ensuring loading and security procedures are maintained
• Liaison with Transport Management and Installers
• Ensure all required paperwork is completed accurately.

We are looking for people who are able to work to tight deadlines, early starts and have a flexible approach to workload and duties. A good geographical knowledge of the UK, national postcodes and current driver legislation is essential whilst CPC would be an advantage. Candidates should also be hardworking, trustworthy and have good communication skills with a polite manner as they will be representing the Company with clients.

Applicants should also note that this is a physically demanding role which requires manual and heavy lifting, therefore, a good level of fitness is required; and ideally candidates should have their own transport to get to and from the Company’s location.

Full training will be provided in our Company processes, systems and procedures.

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JUNIOR IT SUPPORT TECHNICIAN

Vacancy Type : Permanent/ Full time

vLocation : Normanton, West Yorkshire WF6 1TD

Salary : Competitive dependent upon skills/experience

Start Date : Immediate Start available

Hours : 39.5 hours per week
Monday to Thursday 8.30am-5.00pm, Friday 8.30am-4.30pm

Benefits : On site parking/staff uniform/canteen

Closing Date : 16/11/2018

The IT department are looking to recruit a Junior Support Technician to work within the IT support team, providing 1st line support to our internal users. The team use the latest software and infrastructure to provide in-house support for our internal users.

Key Duties include:

• Incident call logging and service desk operation
• 1st Line technical support; diagnosing, fault finding and fix
• Operational maintenance; setting up user accounts, maintaining backups, daily tasks
• Desktop and laptop configuration
• System administration and monitoring.

The Person – Key Requirements

• Positive, friendly and proven approach to customer service and an understanding of service levels
• Organised and methodical approach to tasks
• Ability to manage time effectively across multiple tasks according to agreed priorities
• Priorities of own work
• Strong communication skills externally and internally

Experience of working with the following is desirable, but not essential; system administration tasks (setting up user accounts, security, email), hardware and software installations, PC’s laptops and peripherals, exposure to Active Directory/Exchange, Windows server, Virtual Environment, – VMware, networking (LAN/WAN technologies), MS SQL Database.

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GRANITE POLISHER (Nights)

Job Type: Permanent/Full Time

Location: Normanton, West Yorkshire

Salary: £8.87 p.h. to £12.48 p.h. negotiable dependent upon skills/experience + overtime + 20% shift premium+ production bonus scheme (non contractual/trial)

Start Date: Immediate Start

Hours: 39 hours per week
Monday to Thursday 5.45 pm to 4.00 am

Benefits: On site parking/staff uniform/canteen
After qualifying service Death in Service Benefits + Health Insurance Plan

Closing Date: 16/11/18

We are currently looking to recruit a Polisher on night shift to expand our current team.

Key Duties include

• Polishing/fabrication of granite and quartz surfaces
• Fabricating surfaces from working technical drawings
• Operating machinery and hand held power tools
• Clean and maintain machinery and tools
• To be able to identify defective material
• To accurately complete timesheets and Process Planning Sheets.

The Person key requirements

• Numerate and literate
• Good communication skills
• Previous experience of operating machinery and hand power tools
• Able to work on own initiative and as part of a team
• Ability to work towards tight deadlines and targets
• Flexible approach to workload and duties is essential
• Physically demanding role requiring lifting and handling of heavy equipment and worktops
• Knowledge of Granite and other solid surfaces is desirable but not essential as all training provided
• Experience of working within a fast paced and demanding manufacturing environment would be a distinct advantage

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EDGE POLISHER/ MACHINIST (NIGHTS)

Job Type: Permanent/Full Time

Location: Normanton, West Yorkshire

Salary: £7.99 p.h. to £10.81 p.h. negotiable dependent upon skills/experience + overtime (not guaranteed) ; Night Shift premium

Start Date: Immediate Start

Hours: 39 per week: Mon to Thurs 5.45 pm to 4.00 am
Possible weekend work

Benefits: On site parking/staff uniform/canteen
After qualifying service Death in Service Benefits + Health Insurance Plan

Closing Date: 16/11/2018

Due to continued growth and success, we are currently looking to recruit semi-skilled Machinist to expand our current team. Reporting to the Production manager successful candidates will undertake the machine polishing of stone and quartz materials prior to fabrication.

Key Duties Include
• Basic machine setting and operating
• Working to production drawing and templates
• Edge polishing of granite and other solid surfaces to dimensions for fabrication
• Ensure Process Planning Sheets are correctly completed for stock calculation
• Clean and maintain machinery and tools
• Maintain a tidy work area
• Performing visual and dimensional quality inspection checks.

Previous experience of worktop manufacture would be a distinct advantage but is not essential as training will be provided. Experience of working within a fast paced and demanding manufacturing environment would be a distinct advantage. We are looking for people who are able to work to deadlines and have a flexible approach to workload and duties. Applicants should note this is physically demanding role with manual handling and heavy lifting involved.

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LUXURY WORKTOP INSTALLERS OR TEMPLATERS

We are looking to recruit sub-contract teams throughout the UK.

Due to continued growth we are looking for suitably qualified and experienced teams to undertake either templating or installations of our luxury products.

We offer full training in our products, which include Granite, Quartz, Timber, Corian and other acrylic surfaces.

You must be:
• Experienced in kitchen installation or templating.
• Reliable and punctual.
• Have your own van and tools.
• Have an excellent work ethic, with a can-do approach.
• Good communication and problem solving skills.
• Excellent customer service skills.
• Full driving licence.
• CSCS card advantageous.

In return we offer excellent continuity of work
with industry leading rates (OTE £90k+)

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